Santander banking services have gone down, leaving customers unable to make online or card payments.
More than 600 customers have reported issues with the high street bank on outage-tracking site Down Detector.
According to reports, 68 per cent of complaints are from customers unable to make instant payments, while 17 per cent say they can’t process card transactions either.
Frustrated customers took to X (formerly Twitter) to complain about the outage.
One user wrote: “Santander, please sort your mobile banking out—I’m at a pub and can’t even transfer money.”
Another added: “I can’t even transfer money from one Santander account to another. I hope you’re not going to charge me for being £3 overdrawn.”
A third customer said: “I can’t do bank transfers between accounts or to my payees. What’s going on?”
Santander is cutting mortgage and savings rates GETTY On the outage, a Santander spokesperson said: “We aware that customers are currently unable to access some of our services. We’re very sorry for the inconvenience this is causing and are urgently working to fix the problem.
“We would like to reassure our customers that no customer will be left out of pocket.”
Hundreds of Santander customers are unable to access their mobile banking app this afternoon
GETTY | GB NEWS
The issue first arose around 12.30 pm today, with hundreds of users reporting problems across the bank’s services.
The outage comes just hours after the Treasury Committee published its findings on the extent of recent banking IT failures.
The cross-party group of 11 MPs had asked major UK banks to disclose the scale of disruptions and estimate potential compensation payouts for affected customers.
In a letter to the committee, Barclays chief executive Vim Maru revealed that the bank could pay up to £12.5 million in compensation for recent service outages.
The Treasury Committee also reported that in the past two years, nine of the UK’s largest banks and building societies have suffered over 33 days of unplanned system failures.