Nationwide Building Society customers have been experiencing difficulties with transfers and payments today (February 28), coinciding with pay day for some workers. A flurry of messages on social media highlighted issues with the app, including delays in processing transactions.
One customer expressed frustration at around 7.45am, noting that the banking app was “not updating” and had been unreliable throughout the morning. They were also unable to use their card for payments, stating: “I’ve moved money and it’s not updating in the app. Need to pay my bills.
“Sometimes I log in and it shows my bank balance as last updated yesterday. Almost thought I didn’t get paid! What’s going on?” Another individual reported similar problems, having attempted to transfer bill money to a different bank without success.
Other reports came from customers struggling to move their wages to other banks, with one warning that such issues are a regular problem. Nationwide issued the same response to several customers, with one of their latest statements at about 9am reading: “We’re sorry, some incoming and outgoing payments are delayed at the moment. They are in a queue and will arrive as soon as possible. Everything else is working normally.”
Responding to a customer who couldn’t access their accounts for bill payments, Nationwide said at around 8.25am: “Some account information may not be displaying online at the moment. We’re working to get things back to normal as quickly as we can.”
An update on the Nationwide website in place at the time of writing reads: “Some incoming and outgoing payments are delayed at the moment.” The update assures that you can still send money but it “won’t go through straight away”.
Direct debits and standing orders are “working normally”. Customers are advised they can continue using services such as transferring funds between accounts, using their card in shops and online, logging into Internet Bank and Banking app, and withdrawing cash from ATMs.
A Nationwide Building Society spokesperson said: “We’ve identified an issue that was causing a delay to some incoming and outgoing payments. We’re now processing the queued payments, although we ask customers to bear with us as we complete their transactions.
“There is no need for people to resend payments. We apologise for an inconvenience caused. Customers can continue to make faster payments, use their cards to pay for goods and services, access the Internet Bank and Banking App and withdraw cash from ATMs.”