Britons are experiencing another banking app outage this morning as customers of Lloyds Banking Group are the latest to experience technical issues.
Banking apps for Lloyds, Halifax, Bank of Scotland and TSB have crashed this morning, leaving thousands of customers unable to access their accounts.
The widespread outage is affecting mobile and online banking services across the UK. The disruption comes on the last day of February, which is payday for many Britons who now cannot access their funds.
Customers began reporting problems around 8am on Friday morning. According to DownDetector, more than 4,400 Lloyds customers registered issues just after 8am Friday.
Halifax customers reported over 3,600 problems during the same period. Another 900 TSB customers logged issues with the service. Bank of Scotland saw approximately 600 customers experiencing difficulties.
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Lloyds Bank is experiencing technical issues with its banking app services
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DownDetector collects network status updates from social media platforms, reports submitted to its website and other sources around the web.
The cause of Friday’s disruption remains unclear. For Lloyds customers, 54 per cent reported issues with mobile banking, 28 per cent with online banking and 18 per cent with mobile login.
TSB users faced difficulties primarily with mobile login (65 per cent), online banking (31 per cent) and funds transfer (four per cent).
Halifax customers struggled mostly with mobile banking (95 per cent), with minimal issues reported for funds transfer (three per cent) and online banking (2 per cent).
Bank customers “can’t access accounts” due to widespread app outages
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Bank of Scotland users reported problems with online banking (51 per cent), mobile banking (33 per cent) and mobile login (16 per cent).
Frustrated customers took to social media platform X to express their anger about the outage. One user wrote: “Apps down can you give any time signals for outage please.”
Another complained: “For goodness sake Lloyds. Your customers know there’s a problem before you do.”
One Lloyds customer said: ‘I’ve worked two long weeks to be paid today and now I can’t access my accounts on the app or desktop site.”
A Lloyds Banking Group spokesperson said: “”We know some customers are having issues with internet banking and our apps. We’re sorry about this and we’re working to have it back to normal soon.”
Following the recent outages, the Treasury Committee has written to the bosses of nine British banks asking for information about the impact of IT errors on customers.
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