Morrisons customers have been hit by widespread system issues affecting their Christmas food shopping as loyalty card discounts aren’t working.
The Bradford-based supermarket chain confirmed this morning it was experiencing technical problems that were “principally impacting some More Card discounts and Click and Collect orders.”
The issues come at a crucial time for shoppers, with the supermarket having advertised significant discounts on Christmas dinner items, including vegetables, in the last week.
Customers have been unable to access advertised loyalty card prices at checkouts, while some have reported their online orders being cancelled.
The supermarket chain has been advertising heavy discounts in the run-up on Christmas dinner food, including vegetables, in the last week
PA
At self-checkout tills, customers were met with error messages stating: “We are really sorry some promotions and discounts are not working at this time.”
The supermarket’s website has also been experiencing problems, with some pages displaying a “502 bad gateway” error message
The technical issues have caused significant disruption to customers trying to complete their Christmas food shopping, with many taking to social media to express their frustration.
One disgruntled shopper said they ended up paying 69p for carrots instead of 10p because of issues with the service.
Another said on X: “I’ve just wasted an hour of my life shopping at Morrisons only to find out by checking my receipt that I’ve been charged £40 more than I should because the More Cards aren’t working. No communication at all, so loads have probably overspent without knowing.”
Others claimed on X they had orders cancelled without any warning. One woman wrote: “Thanks so much @Morrisons for cancelling my delivery without any warning. No contact, no email, phone call, nothing to explain why. Superb customer service”.
Another saying: ‘I’ve just wasted an hour of my life shopping at Morrisons only to find out by checking my receipt that I’ve been charged £40 more than I should because the More Cards aren’t working. No communication at all, so loads have probably overspent without knowing.”
For More Card holders attempting to redeem their Morrisons Fivers, the company has said these will need to be processed manually by store colleagues.
A spokesperson said: “This morning we are experiencing some system issues which are principally impacting some More Card discounts and Click and Collect orders.
“For More Card customers who have Morrisons Fivers to redeem, these will be done manually in store by colleagues.”
They added: “For Click and Collect orders, we are asking customers to wait for an email to inform them that their order is ready for collection before heading to store.”
“Some home delivery orders may be arriving late today – and we will be communicating directly with those customers affected.”
Retail analysts at Kantar say today is expected to be the busiest day of the year for shops as millions of Britons rush to their local supermarkets to stock up on last-minute food and drink for Christmas.
Supermarket sales were expected to continue grow, exceeding £13bn over the four weeks of December for the first time ever.
It comes as the cost of an average Christmas dinner for four ballooned by 6.5 per cent, rising to £32.57.