Brits jetting off over Christmas are being urged to brush up on their consumer rights as UK airports are set to be at their busiest since before the pandemic. The Civil Aviation Authority (CAA) is warning passengers to know their rights when it comes to flight delays and cancellations before heading to the airport.
Last December, almost 11 million passengers flew from UK airports, but this year is expected to be even busier as demand for flights returns to pre-pandemic levels. The CAA’s ‘Know Before You Go’ campaign aims to educate passengers on their rights, including what they are entitled to if their flight is disrupted, as well as top tips on booking trips and how to pack safely.
The regulator has also produced a series of animated videos that will be shared on social media to help passengers prepare for their festive trips.
Selina Chadha, director of the Consumer and Markets Group at the CAA, said: “Flying abroad during the festive season is a tradition for millions across the UK. While the aviation industry is dedicated to ensuring smooth journeys, disruption can sometimes occur. We strongly encourage passengers to familiarise themselves with their rights before heading to the airport, so they feel confident and well-prepared for their Christmas travel.”
The regulator has shared its top six tips for passengers to ensure a smooth journey:
* If your flight is cancelled, you should be offered a choice of a refund or alternative travel arrangements at the earliest opportunity, or an alternative date suitable for you. This can include flights on other airlines.
* Be aware that if your flight is delayed for any reason, your airline should look after you – this can include providing food and drink depending on the length of delay, as well as accommodation if you are delayed overnight.
* Plan ahead and check your baggage allowance and contents in advance to avoid unexpected fees or having to give up personal goods at the airport.
* Remember that lost or damaged luggage is the responsibility of the airline and the amount of compensation you could receive will depend on the value of items lost or damaged, but subject to limits set by international laws.
* Before you take off, make sure you are aware of your airline’s specific policies regarding lithium batteries as they can pose a serious fire risk.
* Be cautious if you are travelling with Christmas or New Year party materials that contain explosives or other dangerous goods. Party poppers are banned from being flown in aircraft, while Christmas crackers can be carried but must be in their original packaging.