Queen Letizia was left in tears after being confronted by angry residents and issued an apology over the weekend.
The Spanish Royal Family paid a visit to the flood-ravaged Valencian town of Paiporta and spoke with locals.
Queen Letizia, 52, was sobbing while chatting to a local woman living in the area.
The woman has revealed exactly what she said to the monarch to make her break down in tears.
Letizia suffers blow as Queen of Spain confronted on world stage
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The flood victim, who gave her name as Alicia, has said she was not there to console the Queen, but to confront her.
She said: “People have called me from all over, from Italy, from Romania… they say that I was trying to console the Queen.
“What I was telling her was that they had not seen anything of what happened, that they should go into the town.”
Alicia continued to tell Las Provincias: “This could have been avoided.”
Queen Letizia being confronted by a member of the public in Paiporta
Reuters
The woman’s frustration is emblematic of the outrage simmering in Paiporta where flash floods left homes and businesses buried under thick mud.
The conditions killed dozens of people and left thousands more without food, water and basic aid.
Rescuers and divers are still combing through flooded underground car parks in search of bodies.
Though Queen Letizia and King Felipe arrived hoping to bring comfort, they were instead met with a wave of raw emotion.
King Felipe being pelted by mud as he travelled to the areas impacted by the floods
Reuters
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King Felipe and Queen Letizia walk along a muddy street as they arrive to visit the areas affected by the floods
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Survivors recounted their harrowing experiences while others pelted the monarchs with mud and chanted “murderers”.
Letizia looked on several occasions to be overwhelmed by the torrent of anger after mudslingers in the crowd left her face spattered with dirt.
The Queen was seen rubbing her temples in an attempt to remain calm before she burst into tears amid her conversation with Alicia.
Alicia recalled: “All she could say was, ‘I’m sorry, I’m sorry.”