Thousands of TSB customers are reporting being unable to get at their accounts on Thursday morning. People woke up to messages saying they had ‘no accounts’.
Site monitoring platform DownDetector shows thousands of people saying they cannot access TSB mobile banking and online banking.
One customer said: “I opened my app and it said I had no accounts.” Jim Hoy on X said: “Why are none of my accounts showing up? Why does your app never work, and why are you so terrible? Sort yourself out, please!”
Ashleigh Cunningham wrote: ” I can’t access my accounts though mobile banking or internet banking, I’ve been trying since 7am not the stress I need.”
Matty added: “TSB what is going on with ur online banking it’s telling me I have no account to view.”
Jeff Holt wrote: “TSB on my pay day of all days when I need to pay all my bills I can’t. Because you’ve decided to mess about with the app and I can’t approve payments. Cheers”
Today’s glitch comes two weeks after TSB has apologised to customers after many were left without benefit and salary payments for hours due to a systems error.
Customers complained on social media about not receiving salaries and child benefit payments for many hours at the end of September. The bank said it had fixed that problem by 2pm.
This marks the latest in a line of recent technical glitches at UK banks, with Lloyds Bank and Virgin Money experiencing issues just weeks ago. And it is another technical issue to impact TSB after a major IT meltdown in 2018 left nearly two million people locked out of their accounts when a systems upgrade went wrong.
The following year it also had to apologise to customers who were left without wages in their accounts on payday and was forced to offer emergency cash to those affected. Meanwhile, in June, major technology outages affecting the digital services of several UK banks left some customers unable to send or receive money.
The problems stemmed from the “faster payment system” which enables digital transactions to be sent between banks and building societies within seconds. Banks were also caught up in a global IT outage caused by a faulty update to widely-used cybersecurity software in July.