A Primark shopper was disappointed after failing to find an item she had her heart set on during a recent shopping spree. Despite the holiday season being over, many are still eager to escape the British autumn weather.

TikToker Alice (@Alicelambertb) shared her quest to buy a suitcase at her local Primark she had set her sights on for an upcoming trip. In a newly posted video, she explained that her current suitcase had “melted” at the wheels, forcing her to buy a replacement.

Primark’s £35 Hard Shell Multi it Luggage Suitcase had piqued her interest after appearing “all over” her TikTok feed. The high street store offers two different size options, as well as a smaller Vanity Suitcase for £20.

Determined to secure the case, Alice headed to the section in her local Primark that was full of suitcases, only to find out she was seemingly too late. The suitcase she wanted was sold out and nowhere to be seen, with only the hard-shelled Vanity Cases on the shelves, reports the Mirror.

As she exited the store empty-handed, she told viewers: “I’m so upset”. Unwilling to settle for anything less than her dream leopard-print case, she asked: “Should I try another Primark?”

In the comments section, one follower responded: “Oooo I’ve seen that case. It’s so stunning and you’d spot it straight away at the airport!” Another suggested: “Primark online tells you where they are in stock! Don’t give up!”

Others offered help by recommending the Click and Collect service available in Primark stores. This service offers online browsing with the option to have items reserved for collection at a local store.

While currently not all shops provide this, plans are in place for a nationwide rollout by the end of 2025. You can see a full list on Primark’s website here.

A shopper shared: “Click and collect is what you need!” Another suggested: “Maybe call up places to ask of them and if they have them?”

Primark shoppers expressed their excitement about travel cases recently showcased in stores. One customer exclaimed: “Obsessed! Leopard print is everything this season!”

Another said: “Such a gorgeous case. I need the whole set!” A third person remarked: “It’s giving glamour”, while another said: “I’ve gotta run back to Primark for this now!”

For those eager to snag these trending suitcases, Primark provides a stock checking tool on its website. Find the item you’re after, then enter your postcode to display the nearest stores with available stock.