Vodafone broadband users across the UK are reporting an outage, saying they can’t access their internet as many face significant disruption. According to the specialist website Downdetector, the first report occurred at 2.24am today (March 12) and as of 8.46am there were still 339 reports of issues – although it appears to have fallen since then.
The site showed a large spike of reports of issues at around 7.42am with issues still ongoing. The main issues people are reporting are:
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Landline internet: 83%
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Total blackout: 9%
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No signal: 8%
Major UK cities including London, Birmingham, Manchester, Newcastle, Glasgow and Edinburgh were among those hit hardest by the downtime. Social media platforms quickly became hotspots for complaints as customers sought answers.
A customer known on Downdetector wrote: “Seems to be down in Medway, great when you work from home.” Another complained: “It’s getting 0.03mb/s where I am since 5:50am this morning.”
A third noted: “Woke up this morning to slow internet. 85% packet loss and 2000ms latency” whilst a fourth said: “From early this morning: 900mbps internet is down to <1mbps. Tried all the diagnostics. No comms from Vodafone so far. Poor.”
As of 9.16am, Downdetector said there were still 153 reports of issues. In response to the incident, a Vodafone spokesperson communicated to The Mirror: “We’re aware of an issue with CityFibre affecting some of our customers. We apologise for any inconvenience and appreciate your patience while the issue is being resolved.”
For those encountering problems, Vodafone advises heading to its website to conduct tests and examine connections. This process requires My Vodafone login credentials.
The broadband and mobile provider has a dedicated section on its website for those who are dissatisfied with their service. It suggests several steps that customers should take before reaching out to the complaints team at 0333 3040 441.
In addition, customers have the option of using a live chat service or filling out a form. If an issue remains unresolved for eight weeks, it can be escalated to the Alternative Dispute Resolution scheme.