Nationwide is apologising to customers following a spate or reports suggesting that their banking app is down. The banking giant confirmed that ‘some account information may not be displaying online at the moment’.
It apologised and said it was looking into the issue. Numerous people online have reported the error. One customer on X said: “Oi I can’t use my Apple Pay or card. Compensation? Like when the overdraft issue occurred and I was yet again locked out for other peoples issues? This is ridiculous.”
Another said: “Your site is down no access to account funds arriving are not appearing can’t transfer between accounts – would suggest this is not a few isolated customers. We need to receive the funds when will this be fixed?”
“It’s really embarrassing when you’re about to pay for your shopping and you have to leave because I can’t transfer the money from my savings to my current account. Both of which are with Nationwide! I would like to complain actually,” a third added.
Nationwide has responded on social media to a large number of the complaints. Many of the responses read: “Sorry, some account information may not be displaying online at the moment. We’re working to get things back to normal as quickly as we can. For updates: http://spr.ly/ServiceStatus. If you’d like to raise a complaint, you can find out how you can do so here: http://spr.ly/6018IInjk.”
Nationwide has been approached for comment. This is a developing news story and we will update it when more information becomes available.