BT has gone down for thousands of customers this morning – with most unable to access their emails and others having broadband connectivity issues.
More than 5,000 customers have logged complaints on Downdetector from as early as 5am. Most of them say they are having issues gaining access to their emails, while some customers are struggling to connect to the internet. Disgruntled users have taken to X to contact the broadband provider, with most claiming they haven’t recieved any acknowledgement of the system crashing, The Mirror reports.
One wrote to BT: “Email servers are down and there is no response on your chat. What is going on?”, another questioned them: “Why is BT Mail down and nothing appearing on your website to acknowledge?” A third added: “Hi. Pls can you explain why when your email service is down there isn’t a pinned message on here to tell us what the problem is and when we might expect it to be fixed?”
Commenting on Downdetector updates, one unhappy customer said they were having issues for an hour and a half. The user said: “90mins and nothing. Not good enough BT.”
One user, responding to another customer locked out of their emails, said: “Annoying, isn’t it?! Got onto emails fine this morning, then got a message saying ‘please wait for the messages to load’ or something, then the DNS server error message. Can’t find a way to sort it either. Deleted cookies, flushed DNS… nothing is working. Servers must be down.”
According to Downdetector, the most reported issues are emails, with 92% having trouble accessing thier BT email, broadband (7%) and the company’s website (1%).
At 10.52am, 4,411 customers still reported issues on Downdetector.
BT later apologised for customers and suggested they use their mobile data to access emails instead of wifi. The broadband provider said they are investigating the issue, and that no other BT services have been impacted.
A BT spokesperson said in a statement: “We’re aware that some BT email customers are unable to access their email on webmail and via the app. We’re investigating the cause of this and we’re sorry for any inconvenience caused. Alternatively, customers can switch off wifi and use mobile data to access their email. No other BT service is impacted.”