Gordon Ramsay’s Street Burger restaurant in Kensington has abruptly closed its doors following a string of negative reviews that left the establishment with a mere 3.5-star rating on TripAdvisor.
The High Street eatery’s closure comes after months of scathing customer feedback about the restaurant’s service, food quality and prices.
The location’s website now shows a 404 error, and it has been removed from the Street Burger chain’s official website.
The scale of customer dissatisfaction is reflected in TripAdvisor statistics, with 76 out of 226 reviews rating the restaurant as either “poor” or “terrible.”
The restaurant’s last review on TripAdvisor slams it’s: “Bad taste bad service bad size bad price bad everything. If this is something to do with Gordon Ramsey’s recipes – Wake up. GR!”
Another, posted in November 2024, called Ramsay’s venture: “The most terrible place to be. I’ve never felt so unwelcome at a restaurant.”
Ramsay’s burger joint has been forced to close its doors
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“From the moment we arrived, the staff seemed indifferent and even irritated to be serving us. They were slow, inattentive, and downright rude when we asked for something as simple as more water. The food was overpriced, and honestly, not worth the attitude. Avoid this place if you want a pleasant evening,” they continued.
Multiple diners also reported waiting long periods for their food, even when the restaurant wasn’t busy.
“Had to wait over an hour for the food, it was cold when we finally got the food,” wrote one customer, noting the restaurant was “not very busy but took ages for the service.”
Another reviewer complained that their chips were cold upon arrival, while others said they came away “really disappointed”.
The now closed Kensington High Street eatery in 2024
The pricing structure emerged as a major point of contention among customers, with basic burgers priced at £18 each.
One diner detailed their experience: “We had two basic burgers, with fries, @ £18 each… Total £43.75, then a ‘voluntary’ tip @ 15% = £6.56. TOTAL £50+. Absolutely outrageous – never again.”
Customers frequently described the establishment as “outrageously expensive” with “tiny portions.”
One reviewer noted they “felt ripped off” for what they described as a “cold expensive” burger.
Several customers highlighted the restaurant’s lack of patronage, with one reviewer questioning what was so “hard about running a burger joint… Particularly one that’s half empty at the time.”
Multiple diners called for Gordon Ramsay to intervene personally.
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Diners complained of poor service and overpriced food at Ramsay’s establishment
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“Gordon, you need to get down there and sort this restaurant out!” demanded one reviewer.
However, not every review was as damning with one recent diner glowing about the “wonderful food and amazing staff!”
They also praised one of the staff members as “the most attentive, knowledgeable and friendly waitress.”
“Great food and good service, enjoyable atmosphere inside,” another added.
The High Street location has now been boarded up with brown paper covering the windows, as it undergoes transformation into a Burger & Lobster restaurant, reports the Daily Mail.
GB News have contacted Ramsay’s representatives for a comment.