A customer was left puzzled after being turned away from the Kingswood branch in Bristol when attempting to deposit £700 into a relative’s account. They claimed they provided the necessary sort code and name but were “refused” by bank staff and “not allowed” to make the payment.
In response to the incident, Lloyds Bank apologised and clarified their policy: “While it would only be the account holder who can deposit cash into their account at the branch counter, you will be able to make the deposit using the deposit machines in branch instead using their account details.”
The disgruntled customer was unimpressed with this answer, voicing their frustration with the system: “Yet, someone has to empty that deposit box at the end of the day.
“Why not just accept the cash over the cashier? Could I do this in my own bank of Barclays for someone with Lloyds?” Lloyds responded to explain that “you wouldn’t be able to service your Lloyds account with another bank”.
The person then asked if they could visit a branch of their own bank, Barclays, and use their deposit machine to make the deposit. Lloyds said in response: “You may be able to deposit the funds into your account, and then transfer the funds over using the sort code and account number in a Barclays branch, but they will be able to confirm this for you.”
Lloyds Bank offers its customers several ways to deposit money, including in-branch, online, or over the phone. You can also visit your local Post Office branch to deposit notes and coins, though the maximum deposit amount may differ depending on the branch.
In a separate incident, a Halifax customer recently contacted the bank, expressing frustration over a limitation they encountered. They asked: “How do customers withdraw large cash amounts when your branches have either closed or don’t open outside the working week/ working hours?
“Your ATMs are also limited to £200 which is not what it says the limit is on your own website.” In response, Halifax clarified that the daily withdrawal limit for those with basic, current, student, reward, and ultimate reward accounts stands at £800, in contrast with the £300 limit for Cardcash, Easycash and Expresscash accounts.
However, Halifax also pointed out to the customer that you may have a different limit, depending on your particular circumstances: “It is possible that your specific limit has been reduced at some point.
“If you message our team again via the mobile app, my colleagues can check if this is the reason your limit is lower and request for it to be increased.”