Lloyds Bank has issued a warning after iPad users reported an issue using the banking app. A customer got in touch over X yesterday (January 5) after having an issue using their iPad, saying: “Just the main screen doesn’t move on.”
The bank first asked what generation of iPad they were using, but the customer said they weren’t sure as the device belonged to their father. They said their dad had previously been able to access the app, explaining: “Update has been done and now it won’t work.”
Lloyds said in a further clarification: “We’re aware of an issue affecting older generations of iPad, so it may well be that your father’s is being affected by this. This is in the process of being resolved, with an update expected to be released shortly.”
Advice on the Lloyds website states that the mobile banking app is supported by iOS and Android devices. However, the bank also warns: “The app is not compatible with some older versions of the operating systems – check the App Store or Google Play for more details.”
If the app is not working and you are registered for internet banking, you can log in through your mobile browser. If you change your device, you can reset the app through the settings on your current device, and de-register that device.
Then you can download the app on the new device and follow the steps to register it. Customers can download and register the app on up to 10 Apple iOS and Android devices.
If you have a BlackBerry or Windows device, you can access internet banking through the phone’s internet browser. Lloyds Bank recently issued a separate warning after customers were hit by surprise charges on their account.
One customer asked over X: “What is visa provisioning service as they tried to take money that I don’t recognise?” In response, Lloyds explained: “Visa provisions are assessments that are ‘charged’ against your card to confirm that the card details provided are valid.”
The bank said the charge for the customer would in fact be for £0, with this process often used by “large online merchants like Apple and Netflix”. Lloyds further explained in what situation the charge would be raised: “The notification will be sent if you’ve had a new card in the last 12 months and a merchant that you had set up on your old card for payments is trying to take a payment.
“You will likely receive communication from the merchant who is trying to debit your account to advise they could not collect the funds and that you need to give new card information.” The group also said these checks take place very regularly and if your card details are up to date, you normally would not notice it.