Morrisons customers have blasted the shop chain after facing delays with their Christmas orders and deliveries. The company acknowledged “systems issues” that disrupted deliveries, with reports of ongoing problems today.
In efforts to make amends, Morrisons offered a 10 percent discount to all More Card holders, yet numerous shoppers reported not receiving this at checkout. Several unhappy customers reached out to the group on X, stating the discount was missing and they were still having issues buying what they needed for the big day.
One customer recounted their experience at the Liverpool Belle Vale store, where they couldn’t get the 10 percent discount and were “told by staff that there was nothing they could do”. Another shopper did receive the 10 percent off but found they had earned no points, despite doing a large shop with a bill of over £220.
In response to the angry patrons on X, Morrisons has been encouraging people to get in touch via direct message with their email and More Card details for further assistance. Other shared their experience of how incomplete orders have left them scrambling for their essential Christmas dinner items.
One customer shared their disappointment: “You let me down massively yesterday [December 23] by telling me five mins before my collection time that my preordered food order wouldn’t have a turkey, potatoes and few other things. Had to run around seeing what I could get from other shops.”
Another frustrated shopper expressed their frustration at the inadequate substitution that was offered for a crucial Christmas dinner item. They stated: “We just went to collect (click and collect) our turkey – ordered weeks ago and it’s not available got substituted with a chicken.
“Absolutely rubbish – did our big shop yesterday wanted to use all the vouchers we’d saved and couldn’t – not shopping with you again.” Another customer recounted their stressful experience trying to hastily arrange their festive meal at the eleventh hour: “Dreadful service for Christmas order today.
“Had to buy a free range replacement turkey, parsnips, mozzarella sticks and prawns as you did not have my order available. Have used this service for many years but won’t be using Morrisons again.”
Another person said they had been forced to cancel their online order given they “couldn’t add anything to my basket, it was all saying out of stock and no alternatives”. They braved the Christmas rush and did their shop in store but were unable to get the 10 percent discount.
One individual who did their shopping yesterday morning (December 23) claimed they were left “seriously out of pocket” as they could not use their More Card. They didn’t think much of the 10 percent discount either, saying: “This whole 10 percent off thing seems to seriously miss the mark to be honest, for folk like me who can’t / won’t be able to return to redo the whole shop today.”
In a statement on December 24, Morrisons said: “Today the Morrisons store experience is back to normal, but all More Card customers will still get 10 percent off their whole shop instore throughout the day. Click and Collect and Home Deliveries are working as normal. We are determined not to let a single customer down this Christmas.”
The supermarket has also advised that any customer who missed out on their 10 percent discount can return to the store with their receipt to have the discount applied.