Cloud services have changed the way that people interact with IT in the past decade, and Allstate NI was recognised for its work in the field with the Best Use of Cloud Services Award
The judges described Allstate NI’s ‘single front-door digital contact centre’ as “a ground-breaking AI-driven, cloud-based contact centre that delivers hyper-personalised, seamless interactions to the customer”.
“This service has redefined the customer journey at Allstate, creating a faster, more intuitive, and responsive system that consistently meets customer needs.”
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Allstate NI said that cloud services are “absolutely central to Allstate’s digital transformation strategy”. “They enable us to deliver faster, more reliable, and highly personalized experiences to our customers while streamlining our operations.
“To truly maximize the potential of cloud services, it’s essential to align them with your business goals.
“For Allstate, that means designing solutions around customer intent and building platforms that are not only scalable and efficient but also empower our teams with data-driven insights and AI capabilities.
“This allows us to stay agile, innovative, and ahead of evolving customer needs.”
An Allstate spokesperson said the company is excited about new developments in the field of cloud services including the “seamless integration of Generative AI and Machine Learning, which has proven to be a game-changer”.
The award ceremony was a chance for the team to reflect on how well they’ve gotten to grips with this dynamic and often changing field: “Winning the award for Best Use of Cloud Services on Friday night was an incredible moment for the entire team,” the company said.
“It’s a reflection of the hard work, innovation, and collaboration that went into transforming our contact centre operations.
“The atmosphere was electric, and the recognition meant so much to everyone who contributed to this ambitious project.
“The team was thrilled, and there was a real sense of pride in knowing our efforts have been acknowledged on such a prestigious platform.”