Peel Regional Police say data shows 911 call wait times decreased by 78% this year.
They attribute the reduction to education campaigns on the misuse of 911, and investments in new technology like Next Generation 911.
These efforts resulted in a 92% increase in calls being answered within 15 seconds compared to last year where a person calling 911 could be on hold for up to two minutes.
Peel Police were the first to implement Next Generation 911.
It will be phased in over multiple years and will allow community members to connect faster with first responders during emergencies.
The system will feature the Automated Abandoned Call-Back system, giving the caller clear instructions if the call was a misdial or an emergency. To date, the system has has had over 75,000 hang-up calls.
“Peel Regional Police has made extensive efforts to significantly reduce 911 call wait times this year, including the implementation of Next Generation 911. This work has enhanced community safety by ensuring residents are connected faster with first responders to receive the help they need during emergencies,” said Peel Police Chief Nishan Duraiappah during a media conference Tuesday in Mississauga.
“Together, with Peel Police Service Board and regional partners, we will continue to implement the resources required to respond to the safety needs of our rapidly growing community.”
Brampton Mayor Patrick Brown says the reduction in 911 wait times is a significant win for public safety.
“This achievement reflects bold advocacy, strategic investments, and a strong collaboration with Peel Regional Police. We are committed to ensuring that 911 is a lifeline that responds promptly for those in true emergencies, and educating residents on appropriate 911 use is critical to keeping our emergency services accessible,” Brown said.
Police remind public to call the non-emergency line at 905-453-3311 for non-emergency calls and 911 in an emergency.
Only call 911 if there is an immediate threat to safety, a life-endangering emergency or if a fire or crime is in progress.