Bristol Airport is undertaking a £400m investment programme in a bid to enhance the passenger experience. Dave Lees, the transport hub’s chief executive, said the improvements would take place over the next five years, including adding more space to the terminal.
New technology will also be employed and some “key changes” are being made to how passengers arrive and depart from the airport, he said.
“These developments have already commenced with the biggest change to security in over a decade. New security baggage and body scanners were installed over the summer, which has eased the experience as passengers no longer have to remove liquids or electrical items such as laptops from their hand luggage,” he said.
“The feedback from travellers has been overwhelmingly positive, although remember not all airports have invested in this new technology, so you may not benefit from the same improvements on your return journey, even if you’re arriving back into another UK airport.”
Over the past six months the airport has also started its single-largest-ever scheme which will transform arriving and departing for every customer.
“For those of you who have been travelling recently, you may have noticed the large development works taking place opposite the terminal building,” said Mr Lees. “This is the location for our new flagship scheme which includes a new enlarged public transport area, a drop and go section for private cars and a new multi storey car park.
“From next summer all passengers will be able to enjoy an undercover walk to and from all these new facilities without crossing a road. The Public Transport Interchange will also have enlarged under cover waiting facilities for our growing number of bus and coach routes, as well as our on-site Silver Zone parking area.
The scheme has been designed to improve our customers’ experience, ease congestion and improve traffic flow. Looking ahead to 2025, the airport will also be embarking on transforming the experience for customers inside the terminal.
Bristol Airport will be increasing the size of its terminal by 70%, including improving the departure lounge and adding more restaurants. It will also be substantially increasing the immigration area, baggage reclaim hall and the number of baggage reclaim units over the next three years.
This latest development at Bristol Airport – to meet demand for air travel and improve the experience – is bringing about a significant boost to the local economy, from employment opportunities to supporting local companies.
“The enhancements we’re making will also be welcomed by international tourists who use the airport to explore the West and South Wales, visiting attractions and attending events – all of which is vital to those working in the tourism and hospitality sectors,” Mr Lees added.