A Barclays customer was forced to make a 14-mile round trip to carry out a simple transaction due to the bank’s app malfunctioning. The irritated saver contacted the bank over the issue, sharing a screenshot of a message from the bank after they had cashed a cheque in branch, advising them they could have done their banking using the app.
They said: “The irony. Spent 20 minutes trying this yesterday…sort your app out it doesn’t work. Had to drive 14-mile round trip to pay it in one of the few remaining branches you haven’t closed in Warwickshire.”
In response, Barclays offered some advice to the customer. A member of the help team said: “I’m sorry to hear about the issues you faced yesterday paying in a cheque.”
Could you please pop over to DM and let me know what the problem you had paying in the cheque on the app? Did you get any error messages or codes?”
The bank also apologised that they were struggling to find a local branch. Barclays said: “We’re still in a lot of communities even if the branch has closed.
The team pointed out that customers can carry out a lot of their banking in Post Office branches, including paying in cheques. They included a link to a webpage with more information about what banking you can do at the Post Office.
The information page states: “You can pay in up to £3,000 in cash for every transaction and up to £10,000 in cash annually at Post Offices. This will count towards your overall annual cash deposit limit of £20,000.”
To deposit cheques, you’ll require a pre-printed paying-in slip and a cheque deposit envelope. You must complete your details on the paying-in slip before handing it to the Post Office staff.
It may take up to five working days for a cheque to clear when deposited at a Post Office branch. Even without a debit card or PIN for your account, you can arrange to withdraw up to £300 daily at certain Post Offices.
For more information, you can call the bank on 0800 169 3091. You can locate your closest Post Office branch using the branch finder tool on the group’s website.